About Draptura Sales
What is Draptura Sales?
Draptura Sales is an online retailer specializing in premium activewear and casual fashion. We offer a wide range of products including dresses, hoodies, joggers, leggings, shorts, sports bras, swimwear, and more.
Product Questions
What types of products does Draptura Sales offer?
We offer a variety of activewear and casual fashion items, including dresses, hoodies, joggers, leggings, shorts, sports bras, swimwear, tanks, and tees.
Are your products suitable for all body types?
Yes, our products are designed to be inclusive and cater to a wide range of body types. We strive to offer sizes that fit everyone comfortably.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot guarantee changes or cancellations after the order has been processed. Please contact us immediately if you need to make changes.
Shipping & Delivery
What are your shipping options?
We offer two shipping options:
- Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days.
- Free Shipping: For orders over $50, shipped via EMS, with delivery in 15-25 business days.
Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other select regions. If you’re unsure about delivery to your location, please contact us at [email protected].
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery in real-time.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected]. We will guide you through the process and provide you with the necessary instructions.
Customer Support
How can I contact customer support?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns you may have.
Account Management
How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” button on our homepage and follow the prompts to set up your account.
I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You will receive an email with instructions on how to reset your password.
Additional Information
Where is Draptura Sales located?
Our company is located at 2297 Lowland Drive, Chicago, US 60606.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on the latest deals and offers.